14 days to withdraw when purchasing goods

In the EU, for contracts concluded as of 13 June 2014, you have the right to withdraw from your online purchase within 14 days.

This "cooling off" period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day.

You can choose to withdraw from your order for any reason within this timeframe - even if you simply changed your mind.

To exercise your right of withdrawal, you must unequivocally inform us of your decision to withdraw from the purchase. You can do this, for example, by adding a written statement to the goods that you are returning by post, or by sending e-mail. It is not enough to just send the goods back.

We will give you a refund within 14 days from receipt of your withdrawal notification, but can delay refunding you if we have not received the goods back or evidence that you have sent them back. This refund will include any shipping charges you paid when you made your purchase. You will have to pay the costs of returning the goods to us.